by Monica Peña | Aug 11, 2022 | Business Tips
By Shamitha Ramanan
OneNote is a digital note-taking program. It gives you a central location to keep all the information you need for your daily life. Notes are easy to organize, print, and share with no paper loss or loss of information. The best part is that your notebooks are kept online where you can access them on any mobile device.
You can use OneNote in your business to stay on top of tasks, research, meetings and much more.
- Project collaboration
How do you organize and collaborate on projects using OneNote? With the aid of notebooks, sections, and pages, OneNote enables you to save information. You may designate notebooks for each of your various work projects and include sections for group notes that list details based on the project’s condition or stage.
Additionally, you may share a OneNote notebook with your employees. All you have to do is invite them to it and they can access the data. By exchanging information, everyone can keep track of the project and provide updates as needed. The notebooks can also be sent through email or converted into PDF files.
- Meeting notes
Team meetings are commonplace, and when working with a remote team, they become even more crucial. But it’s simple to overlook recording meeting minutes and ensuring that everyone on the team has access to the material. OneNote enables you to take meeting notes, organize them in a specific notebook, and distribute them to your entire team or organization.
- Research
Use OneNote to organize and retain your notes whether you’re conducting market research or just gathering data about your potential or existing clientele. One can assemble text notes, and include data gathered in other Microsoft Office programs, such as Word. And you may add any content you come across that would be relevant for your project, such as photographs, videos, links, and documents.
- Blog post hub
OneNote can be used to store your blog post ideas if you run a business blog. You can compile all the information on the subjects of your blog posts in individual notes and include all pertinent links. Additionally, you may create drafts of your blog entries in OneNote, where you can also keep track of published posts and their related URLs for quick access whenever you need it.
- Scanning documents & embedding Excel spreadsheets
OneNote can be used on smartphones, making it simple to scan documents with your phone and store them in OneNote notebooks. Contracts, receipts, and any other document pertaining to your customers or your business can be scanned. Instead of printing them out and losing them, you can tag those scans so you can quickly locate them anytime you need them. Excel is an excellent tool for organizing your money, other numerical data, and keeping track of crucial metrics.
You may insert Excel spreadsheets directly into your notes using OneNote.
As a result, it will be simple for you to keep track of pertinent information in your notes and have it on hand for team or client meetings. Additionally, you may attach notes to your Excel data, allowing you to solicit suggestions and criticism from your staff, colleagues, and even clients.
With so much versatility Microsoft OneNote has become a popular platform for business collaboration and organization around the world.
by Monica Peña | Aug 10, 2022 | Business Tips
By Alison Flangel
As a small business owner, creating a trusting environment between you and your customers is essential. Happy customers equate to a happy business. Sometimes despite our best efforts, customers can have unhappy experiences at our businesses. Below are some etiquette tips on how to deal with angry customers, as well as how to build customer trust.
How to Handle Angry Customers
- Don’t take it personally
When dealing with a customer who is angry or unhappy with their experience at your business, although it may seem like a personal attack against you as a business owner, it is important to put the situation into perspective. Your personal feelings about the situation should not affect your attitude or demeanor. - Stay calm
If a customer begins to raise their voice or yell at employees, nothing is gained from returning that behavior. In fact, by acting in a similar manner you will likely cause the situation to escalate. It is essential to maintain control over yourself and your emotions. - Apologize
Whether or not you agree with the legitimacy of what a customer may be angry about, in order to come to a resolution an apology is almost always necessary. If you want said customer to return to your business, an apology is what does the trick. - Find a solution
Sometimes, apologies alone do not solve the problem at hand. One way to create resolution is by asking the customer what they feel should be done or put forward to solve the issue. This way, customers feel as though you are listening and valuing the feedback they are giving. - Keep it brief
It is in the best interest of both parties to resolve problems quickly. The longer you linger with an unhappy customer, the more opportunities there are for further issues to arise. The less time you spend dealing with a customer like this is less time you spend with other productive customers.
How to Build Customer Trust in Your Business
- Keep it transparent
Most of the time, trust is built off of honest communication. Make sure you are being straightforward and honest with your customers about variables such as shipping times and product costs. - Own up to mistakes
Bumps in the road are inevitable when you own a business; the best thing you can do as a business owner is take responsibility for your mistakes. Despite a customer’s feelings, humility goes a long way. - Anticipate customer needs
As a business owner, it is important to evaluate your customer base frequently. In doing so, attempting to anticipate the needs of your customers will automatically build trust in your business. If customers trust that you deliver their needs without even needing to ask, a strong environment is created. - Communicate
As they say, communication is always key. Putting in an effort for strong communication between business employees and customers is necessary to maintain trust in your business. Communication can solve many problems before they even have the chance to arise.
by Monica Peña | Aug 10, 2022 | Business Tips
By Alison Flangel
In the age of digital technology, shopping has changed exponentially. Whether your small business offers a series of products or services, having a professional website is essential for sales. A website is essentially showcasing your business to the world, which means it must be unique and memorable. Refer to our previous blog on Establishing a Professional Domain, which explains how you can create a website from scratch.
Tips on Making your Website Stand-Out:
- Create a gallery page! Consumers love seeing visual representation of what your business offers. Having a page on your website dedicated to pictures can give customers an idea of what they would be getting when supporting your business. Make sure that the pictures showcased on a gallery page are high-quality and professional.
- It is important to showcase your staff on your businesses website. Clients often want to know who they will be working with, so creating short employee bios is a great way to allow for easy introductions. Consider adding in some fun questions to these bios, such as your favorite movie or best childhood memory.
- Do your best to keep website content fresh and updated. It is never fun to read old information that is no longer relevant, especially if you are a consumer looking to buy a product in real-time. Post announcements, accomplishments, and everything in between on your website.
- Encourage sales by including customer testimonials on your website. Success stories and examples of how you have helped people naturally encourage and inhibit trust between your business and potential customers.
- Don’t be afraid to use color and fun fonts on your site! While minimalism can often hold true to the motto less is more, a memorable website will often have elements that stick out which forces us to remember them. Using bright colors and lettering is one way that you can make your website unique.
- Add a blog component to your business website. Becoming a nuanced expert in the form of blogging can grab the attention of customers by teaching them new things. Share your knowledge in the form of a blog that can be regularly updated!
by Monica Peña | Aug 10, 2022 | Business Tips
By Alison Flangel
Owning a small business requires help and cooperation from the people we chose to surround ourselves with … which means the teams we build must be strong ones. Employees should lift you up and contribute positively to your business, which in turn creates a healthy work environment.
How to build a great team for your small business:
- Create and explain your business vision
Before you make the decision to hire employees, it is important to communicate your goals and what you are aiming for within your company. Some components of a vision include: the type of culture you want to build, your future plans, and the environment of customers you hope to cater to. By explaining your vision to potential employees, you will get a sense of which individuals are the right fit for your business. - Define roles clearly
Once you have made the decision on individuals you want to hire as employees, it is essential to determine each person’s strengths and weaknesses. By doing so, roles will naturally be defined. As a small business owner it is important to constantly remind employees of the roles they are assigned to, in order to make sure work is effectively done. If roles are not clearly defined, progress and efficiency will be affected. - Implement team-building exercises into your routine
Small businesses often hinder fast-paced work environments, which means that your team must work fluidly. Team-building exercises can oftentimes help employees bond and get to know eachother better, which equates to becoming more effective in the business setting. Examine your employees to determine what type of bonding exercise would be most beneficial; paintball, go-karting, yoga class, etc… Something low budget such as providing drinks and snacks on a Friday afternoon can also work very well. - Identify problems head-on
As much as problems can be avoided, there is no doubt you will run into issues with employees. In this type of situation, you must carefully address the situation, because oftentimes problems can arise when someone is having crises arise in their personal life. Other times employees just may not be the best fit for your company. Firing someone should be a last resort, although make sure to follow local legislation if you make this decision.
by Monica Peña | Aug 10, 2022 | Business Tips
By Alison Flangel
Being the owner of a small business is often compared to being the parent to a child … small businesses are close to the heart. This being said, an effective business owner must learn how to delegate their responsibilities to other employees in order to run a successful company.
How to Delegate Responsibilities as a Small Business Owner:
- Determine which parts of the business you would rather not do –
No one loves doing every part of their job equally. Sometimes there are things that we do not enjoy, or are not one of our strong suits. If there are things you find yourself avoiding as a business owner, it could be something to consider delegating to others. For example, if you are not the best with technology, consider leaving social media posts to a colleague. - Choose whom you delegate to wisely –
Similarly to how we don’t enjoy doing every aspect of a job, each individual within a business has various strengths and weaknesses. It is important to take the time to learn about your employees skill sets before you delegate tasks. As a business owner, your priority should be setting up your employees for success. Trust is key! - Define expectations clearly –
In order to ensure a job is well done by an individual other than yourself, clear expectations and mutual understanding is necessary. Business owners are responsible for explicitly explaining to employees how they want a task to be completed, with an outline of each step in the process. - Don’t forget to praise hard work –
While this may sound elementary, acknowledging someone’s hard work, especially when it is your employee, goes a long way. Making a conscious effort to communicate with your employees and remind them they are doing a good job can make individuals feel appreciated, and gain respect for the importance of the task.
